Mark, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (615) 251-8495 to discuss your concerns, as your satisfaction is of utmost importance to us.
I took my vehicle in to be diagnosed and was told it was the transmission. I then took it to get a second opinion, and was told i needed a tune up and that the sputtering was caused by spark plugs NOT the transmission. Would prefer a third diagnostic test by a different mechanic.
technicians seemed to be interested in only the bare minimum work and reading computers without putting any extra thought into identifying the problem or going the extra mile to look at anything other than the computer. A lack of customer service and attention to detail. For example, when removing the battery i assume, the clock in the car was lost along with all preset radio stations. Not that they may have reilized preset radio station were gone but they did not notice or attend to the clock.
Service dept kept my Acadia for one full week, claimed to have fixed the problem with the rear liftgate that I have been having since I purchased the vehicle a year ago - it did indeed work for 3 days and then stopped working yet again. Very frustrating and I am now going to trade it in for some other vehicle at some other dealer. You folks have lost a formerly loyal customer over this.