I wanted to make you aware of another mistake/issue that I have had with your service location. I brought my car in for an 8:00 appointment on Monday after having a couple of issues and a warning light come on. At 3:00 I get a phone call saying ya’ll were really busy and have been thrown off by traffic in the downtown area, so may not get to my car: 1) that is an absolute abhorrent excuse. Finally, at 5:00 I tell them to drop my car and I’ll take it somewhere else. When I arrive, David (who is the lone bright spot in that place) says they did indeed look at it and they couldn’t replicate the issue and nothing is wrong with my car. Now, when I drove it to your location I was having the issue and when I left, I was having the issue. It is possible that I may be wrong, however, the evidence would suggest I was lied to. I was able to take my car to another GMC dealer and they found 2 major issues and stated that it is not safe to be driving the car and they are in the midst of fixing. To recap, in the last 6 months I have had a DVD player fall out of the ceiling, a water pump go bad, and now a major engine issue.... on a 3 year old car that has had proper and timely maintenance. Not to mention, this has all happened on a $50,000 dollar mid-sized SUV. While, it is not your fault of the subpar construction, the service and treatment I have received from Beaman has been extremely disappointing and frankly, disrespectful.
2018 GMC Sierra 1500 SLT Music City Edition, Purchased New on Oct 25 2018. Time of service mileage was 61,700.... Barely over warranty and barely a year old. Scheduled a service on my vehicle for 10:30 AM (Torque Converter Shuttering @61k???). Arrived around 10AM, they got me a Lyft to breakfast. Returned from breakfast and test drove a 2020 Sierra 2500HD Duramax. Checked on my vehicle and they said it would be a few more hours before they could even look at it. So I asked for a ride home (35 minutes away) and was told no and basically sent home walking. So My Wife and I Ubered home. Went to the Ford dealership and they let me borrow a new F250 Powerstroke and don’t even have any business with them! The next day I received a call saying the transmission flush would be around $900.00 - $1,000!!?? Ended up costing around $875. Thats poor customer service to charge that much to flush a transmission barely passed the 60k mile warranty!!! And also they gave me 2 courtesy oil changes when I purchased new and I used one around 5,000 miles, never used the second. While the vehicle was having the Trans looked at I asked to use it and they charged me because it was passed the mileage expiration!? What does it matter how many miles are on it, it was Supposed to be a courtesy oil change!
GREAT!! As usual the waiting room has refreshments, large TV with the morning shows/news (things I like) and hot coffee. What more can a guy or girl ask for while they wait on their vehicle to be serviced.
I stopped by Saturday and was advised that no one was present to check out an issue with my vehicle that is under warranty. Scheduled a visit for Wednesday at 7:30 which isn’t really a scheduled slot at all. Got a call at noon after the oil change to up sale me in filters but was advised they hadn’t checked out my primary concern. I callback at 4:30 to check the status and learn they drive the vehicle only one time yet had it from 7:30 to 5:30. I was clear that the issue with the vehicle doesn’t happen every time you drive it so it would likely need to be driven multiple times.
Your service team got me checked in quickly. They listened and took notes while I explained my issue and they provided good detail on what their process would be to test and identify the issue. They asked if I needed a ride anywhere and told me they would follow up based on my appointment time. They followed through and shortly after my scheduled appointment time they called to tell me what the issue was, that is was covered by warranty and that I was all ready to go. When I returned, they had everything ready and with 3 quick signatures I was on my way. They did a very nice job.