Your service team got me checked in quickly. They listened and took notes while I explained my issue and they provided good detail on what their process would be to test and identify the issue. They asked if I needed a ride anywhere and told me they would follow up based on my appointment time. They followed through and shortly after my scheduled appointment time they called to tell me what the issue was, that is was covered by warranty and that I was all ready to go. When I returned, they had everything ready and with 3 quick signatures I was on my way. They did a very nice job.